industry

transport and logistics

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overview

Enhance the Delivery Experience with BLTA OmniChannel Communications

BLTA Solutions delivers a dynamic and engaging customer experience built around preferred customer communications channels. Leverage easy to use APIs to embed AI, programmable voice, two-way support messages into every Customer interaction.

  • Customer Notification and Engagement – Alert customers by SMS, MMS via Social Chat Apps such as WhatsApp and give them an opportunity to engage by replying or calling back.
  • Real-time Sentiment Analysis – Real-time insight into caller sentiments and emotions enables better decision-making, support, and outcomes.
Benefits

With BLTA Solutions for Logistics...

  • Lower Costs with an AI Enabled Contact Center

    Voice-enable your contact center desktop without complex telephony systems.

  • Engage With Customers Remotely

    Seamlessly integrate simple, real-time customer support into your existing offerings with a universal button leading users directly to an always-available agent.

  • Customer Notification and Interaction

    Alert customers SMS, MMS or via Social Chat Apps such as WhatsApp and give them an opportunity to engage by replying or calling back.

  • Real-time Sentiment Analysis

    Real-time insight into caller sentiments and emotions enables better decision-making, support, and outcomes.